Privacy Policy

[Privacy Policy

Last updated: 1 September 2026

Northern Work Gear respects your privacy and is committed to protecting your personal information.

This privacy policy explains how Northern Work Gear collects, uses and protects personal information when you contact us, request a quote, use our website or interact with our advertising.

1. Who we are

Northern Work Gear is a sole trader business providing vehicle graphics, business signage, branded workwear and related business branding services.

Business name: Northern Work Gear
Contact email: Ben@Northernworkgear.com
Website: www.northernworkgear.com
Business address: [INSERT YOUR BUSINESS ADDRESS]

For data protection purposes, Northern Work Gear is the organisation responsible for your personal information.

2. What information we collect

Depending on how you contact us or use our services, we may collect:

• Your name
• Business name
• Email address
• Telephone number
• Address or business address
• Details about the products or services you are interested in
• Information you provide when requesting a quotation
• Details contained in correspondence you have with us
• Information relating to an order or service you purchase from us

If you contact us through a Facebook or Instagram advert, Meta may provide us with information that you submit through an Instant Form, such as your name, email address and telephone number.

We only ask for information that is reasonably necessary for the purpose for which it is collected.

3. How we use your information

We may use your personal information to:

• Respond to enquiries and quotation requests
• Contact you about the products or services you have asked about
• Provide and manage our services
• Process orders and arrange delivery or installation
• Communicate with you about an existing order
• Keep appropriate business and financial records
• Deal with queries, complaints or disputes
• Improve our services and customer experience
• Comply with legal and regulatory obligations
• Protect our business against fraud or misuse

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without providing appropriate information or obtaining consent where required.

4. Our lawful basis for using your information

Depending on the circumstances, we rely on one or more of the following lawful bases under UK data protection law:

Contract or steps before entering into a contract
Where we need your information to provide a quotation, arrange a service or fulfil an order.

Legitimate interests
Where it is reasonably necessary for us to operate and manage our business, respond to enquiries, maintain customer relationships and protect our business.

Legal obligation
Where we are required to process or retain information to comply with legal or accounting requirements.

Consent
Where we ask for your consent for a particular use of your information, you can withdraw that consent at any time.

5. Marketing

We may contact you about our products or services where permitted by law.

If you have provided your details specifically to request information or a quotation, we will primarily use them to respond to that enquiry.

We will not sell or rent your personal information to third parties.

If we send you marketing communications and you no longer wish to receive them, you can ask us to stop at any time by contacting us at:

Ben@Northernworkgear.com

6. Sharing your information

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.

This may include:

• Website and hosting providers
• Email and communication providers
• Payment providers
• Accounting or bookkeeping providers
• Delivery or installation providers where necessary
• Advertising and lead-generation platforms, such as Meta, where you have submitted your details through our advertising
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where legally required

We only share information where there is a legitimate reason to do so and take reasonable steps to ensure that your information is handled securely.

7. Facebook and Instagram advertising

We may use Facebook and Instagram advertising operated by Meta Platforms to promote Northern Work Gear.

If you complete an Instant Form through one of our adverts, the information you provide may be sent to Northern Work Gear so that we can respond to your enquiry.

Meta may also process information in accordance with its own privacy policy.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information will depend on the type of information and why we need it.

Some information may need to be retained for longer periods where required by law, including financial and accounting records.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your rights

Under UK data protection law, you may have rights including:

• The right to ask for a copy of the personal information we hold about you
• The right to ask us to correct inaccurate or incomplete information
• The right to ask us to delete your information in certain circumstances
• The right to ask us to restrict how we use your information in certain circumstances
• The right to object to certain types of processing
• The right to withdraw consent where we rely on consent
• The right to data portability in certain circumstances

If you would like to exercise any of these rights, please contact:

Ben@Northernworkgear.com

We may need to verify your identity before responding to certain requests.

11. Cookies and website tracking

Our website may use cookies and similar technologies to make the website function properly, understand how visitors use the website and, where applicable, support advertising and marketing.

Where consent is required for non-essential cookies or similar technologies, we will ask for your consent before using them.

You can manage cookies through your browser settings and any cookie controls provided on our website.

12. Third-party websites

Our website or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend checking their privacy policies before providing them with personal information.

13. Complaints

If you have a concern about how we have handled your personal information, please contact us first at:

Ben@Northernworkgear.com

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

You can find information about making a complaint on the ICO’s website.

14. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our business, the services we provide or applicable data protection requirements.

The latest version will always be made available on this page.

Last updated: 1 September 2026.]

Contact

Ben@northernworkgear.com